Store Update: New Services, Health & Safety Information

Store Update: New Services, Health & Safety Information

We're happy to share that we're beginning the process of "reopening" our physical stores, while taking extensive precautions for the health and safety of our employees, customers and communities. In this new reality, we're proud to be able to be here for you as an essential business for bike shop repairs, services and sales and our Grab & Go curbside service. Starting May 18, we'll also be able to accept returns through our curbside program.

Now Open: Bike Shops and Grab & Go Curbside Service
The Potrero Center and Emeryville stores are open for Grab & Go curbside service, along with bike shops for repairs, adjustments and sales of bike gear and equipment. Our revised hours of operation are from 11am - 7pm at both store locations.

Accepting Returns at our Stores Starting May 18
We will be accepting returns through our curbside service. Please note that returns will be processed after a 24-hour quarantine period.

Extensive Safety Precautions 
We have implemented the strongest safety measures possible across all our stores and logistics operations to protect our team and our customers. This includes:

  • Extensive cleaning & sanitization protocols
  • Face masks, gloves, hand sanitizer and other commonsense sanitary items
  • Limited number of staff and customers inside our stores and logistics operations
  • Social distancing at our curbside service; please help us maintain a respectful distance from each other
  • Other measures to protect our team, customers and communities. 

Face Masks & Gloves
We want this experience to be comfortable and safe for everyone. If you’re coming to one of our physical stores, you will see that our teammates will be wearing face coverings, and we ask that each of you do the same. If you forget your mask, we will have disposable face coverings available. Let's do our best to take care of each other.

Join us: Free Virtual Fitness Classes & Events
We’re continuing to host free online events & classes, so you can share in our community, get fitness tips and advice and workout together (from the comfort of your homes). Get more information on the class schedules here.

As always, thanks again for being part of our community! We look forward to hanging out again soon (even if it's from a social distance for a while). 

From our entire global community, please stay safe and well.

- The Decathlon Team

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