I ordered this bike during lockdown and my money got taken but the bike was not delivered. Trying to contact Decathlon to sort this out was near on impossible. The bike finally arrived, however the front inner tube and tyre were slashed and therefore needed to be replaced. The back wheel hub was also wobbly so I had to take the bike into the store to get it fixed (once they were open). The customer service team stated that I would receive a £40 gift card due to inconvenience. However, 4 weeks on and I am still yet to recieve anything and the only way to speak to someone is on Facebook and it is useless. Worst customer service I have ever recieved!! Do not bother buying a bike online from them!

I ordered this bike during lock down and was initially pleased with the on time and quick delivery and the fact that there was only very limited final building once out of the box (pedals and handle bars). However, on my first ride it was clear that the indexing of the gears had not been properly completed, in fact the front derailleur was significantly out of alignment and would not operate. Luckily we managed to get it working thanks to youtube videos but this took 2-3 hours. I feel that as this bike was not finished in store, more care should be taken prior to delivery, as many may not have the skills necessary to fix the gear system and this would presumably require a return of the item. There was also a number of small scratches on the frame and pedal crank which I did not expect from a brand new bike costing £500. The gear indexing is still not perfect and I hope to have this rectified when I can visit my local store.

I bought this in April, and have to say I absolutely love it, its light and smooth, and I really enjoy riding it. My only issue is when I bought the bike (Kensington Store) on the cycle home the chain fell off, and then when I got home the pedal broke apart. I've tried to contact the store and Decathalon and no one has got back to me. I don't think its an issue with the bike (although the pedals it came with were obviously cheap ones) but more an issue with the instore build which should have been thoroughly checked. I don't expect to pay £500 for a bike and have to pay out to get the chain fixed, pedals replaced (and then serviced - I went elsewhere as I didn't trust Decathalon do do it). And what's more really disappointed that Decathalon have not bothered to get back to me about it. Next time I invest in a a bike I will go elsewhere where I know I will come away with a fully checked product. I recommend the bike, but not from Decathalon Kensington.

Really enjoyed riding this bike since I bought it a month ago. One thing I don't like is the label "woman" in bike pink writing on the top tube. Why is that there? In case I forget my gender? Or to remind men why I am slower than them?? Very strange. Mens bikes do not say 'man'! And how does pink fit in with the (nice) silver and white colour scheme?

Excellent bike at a reasonable price. Highly recommended!

Bought this for my girlfriend to get her into road cycling. The bike itself is awesome but the guys who did initial service for the bike wasn't as good as I expected. I did some adjustments myself. Afterwards it was an awesome ride! Braking was perfect!

Great bicycle but it came completely untuned/ serviced. The rear brakes were completely off, Couldn’t even brake, both derailleurs were misaligned. Basically it’s a great beginners bike, just don’t expect decathlon to service/ tune for you before delivering your bicycle. And always check the brakes before going on the road!

Definitely worth the price. Bad comments were given by others due to the derailluers are not properly adjusted, which were irrelevant to the product itself. Just ask the decathlon people to adjust for you, go to your nearby LBS or adjust yourself. Then, you would love riding with this bike again.

I've been cycling on my bike for a two months now and I am very happy with my purchase. The bike is simply amazing and so much better than I would have expected for the low price. The other low scores on this site is from ridiculous things like gears that need to be adjusted. I mean come on, gears need to be adjusted on ALL bikes no matter how expensive they are, that has nothing to do with the quality of the bike itself. I am VERY happy with this bike and I can HIGHLY recommend it.

Upon receiving the bike, there were immediately issues with the gear tuning, where the chain was constantly rubbing the front derailleur. Before buying the bike there were a few reviews with the same issue, but I went ahead and bought it. Luckily the mechanics at SG lab were efficient and able to remedy the issue. It is definitely a good bike, but had to mark it down for the gearing issues, which I think a brand new bike for this kind of money should never have.

There were noises coming from the front wheel during my first 2 rides, didn't manage to figure out what was wrong. No more noises from third ride onward, it was light and steady.

Kolo vlastním již přes rok a musím říct, že to byla skvělá koupě. Do dražšího kola jsem jakožto student nechtěla investovat. Najezdila jsem na něm již pár tisíc km, zvládlo se mnou i takové šílenosti jako 200 km z Prahy na Ještěd a zpět. Měla jsem ke kolu z Decathlonu jistou skepsi, ale po pár km jsem se do něj naprosto zamilovala. Pokud nejste profesionální jezdkyně, pro začátek Vám určitě tahle silnička stačí! + velmi lehké + příjemné sedlo + přehazka šla nejdříve ztuha, po chvilce se vše rozchodilo - Jako jediné negativum vidím málo převodů, strmé kopce jsou někdy opravdu makačka (ale po rozježdění zvládne člověk vše :)) - základní světlo, které dostanete ke kolu gratis nechte rovnou na prodejně a investujte do kvalitního osvětlení