Our Product Guarantee
We design, test, and manufacture our products to go the distance. We want you to feel confident in your gear, which is why we offer some of the best guarantees in the business.
This page is a simple, easy-to-understand summary. For the complete legal terms and conditions, you can always read our Official Warranty Policy.
Two-Year Warranty on All Products
Here at Decathlon, we don’t feel it’s enough for just us to be proud of our products; we want you to share this pride. That’s why we offer a 2-year warranty on all products (starting from the date of purchase). We will support you with any defective item that does not live up to our standards of quality and unbeatable value.
Our Extended Guarantees
But wait, there’s more. We’ve got even longer warranties on some of our most popular sports equipment.
Ten-Year Warranty on Quechua, Forclaz & Simond Backpacks
One backpack. A decade of journeys. That’s the confidence our 10-year warranty provides. We want you to be as proud of your backpack as we are, knowing it's built to last through all your adventures, from the great outdoors to your everyday life.
Lifetime Warranty on Metal Bike Frames
We believe that a relationship between a rider and their bike should be a long-lasting one. That’s why with our lifetime warranty, we make it simple for you to replace all metal frames and forks—so you can ride it forever.
Five-Year Warranty on Carbon Bikes
We offer a 5-year warranty to support you every step of the way. With a 5-year warranty on carbon bike frames (like those from Van Rysel), you can feel confident in getting the very best from our innovative technology.
How to Make a Claim
Having an issue with your product? We're here to help.
- Find Your Proof of Purchase: This can be your online order confirmation.
- Get in Touch: You can contact our Customer Service team online.
- We'll Take it From There: Our team will assess the item and let you know the next steps.
The Fine Print
This page is just a friendly guide. All warranty claims are governed by our complete legal policy.